Privacy policy.

At The Yoga Factory Ltd/yoga-factory.co.uk (referred to as “us” or “we”), we recognise that your privacy is important. This Policy discloses the privacy practises for the yoga-factory.co.uk Platform, any related apps or software, and any social media content made available by The Yoga Factory Ltd. (collectively, the “Platform”), as well as related products and services we may offer to you (collectively referred to as the “Services”). This Policy also covers how personal and other information that we receive of collect about you is treated. Please read the information below to learn the following regarding your use of the Platform.

You acknowledge that this Privacy Policy is designed to be read in connection with the Platform Terms and Conditions of Use, this is available at hello@yoga-factory.co.uk and that by accessing or using the Platform, you agree to be bound by the Platform’s terms and conditions, as well as this Policy.

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending notice to the primary email address specified in your account, by placing a prominent notice on our Platform, and by updating any privacy information on this page. Your continued use of the Platform and or Services available through this Platform after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide and be bound by that Policy.

If you have any questions about this Policy, please feel free to contact us at: hello@yoga-factory.co.uk

IMPORTANT: BY USING THE PLATFORM AND/OR OFFERINGS AVAILABLE ON THIS PLATFORM, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE PLATFORM.

1. Types of Information We Collect

In order to better provide you with fitness videos and meal plans, we collect two types of information about our users: Personally Identifiable Information (“PII”) and Aggregate Information.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on the Platform, such as registering for an account, downloading or purchasing a product or service, submitting content and/or posting content in the user forums, or sending us feedback, we may ask you to provide certain information about yourself.

Examples of PII may include your first and last name, email address, mailing address (including postcode), telephone and facsimile numbers, and other identifying information. When ordering products or services on the Platform, you may be asked to provide a credit card number.

Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Platform and what other websites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analysed on both a personal and an aggregated basis. This information may include the website’s Uniform Resource Locator (“URL”) that points to the Platform you just came from, which URL you go to after visiting our Platform, what browser you are using, and your Internet Protocol (“IP”) address.

2. How we Collect and Use Information

We do not collect any PII about you unless you voluntarily provide it to use. However, you may be required to provide certain PII to us when you elect to use certain products or services available on the Platform. These may include: (a) registering for an account on our Platform; (b) entering sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting a form or transmitting other information by telephone or letter; or (f) submitting your credit card or other payment information when ordering and purchasing products and services on our Platform. When processing certain information, such as payment information with affiliated banking institutions or payment processors, we encrypt the transaction, using Secure Socket Layer (SSL) encryption technology, in order to prevent you PII from being stolen or intercepted. Additionally, your credit card information is encrypted and stored on a restricted-access database that is away from our main Platform and only accessible by authorised users.

We will primarily use your PII to provide product or service offerings to you. We will also use certain forms of PII to enhance the operation of our Platform, improve our internal marketing and promotional efforts, statistically analyse Platform use, improve our product and service offerings and customise our Platform’s content, layout and services. We may use PII to deliver information to you and to contact you regarding administrative notices. Finally, we may use you PII to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Platform Terms of Use, and this Privacy Policy.

We may also collect, or our third-party advertising partners may collect, certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Platform and to gather demographic information. Our third-party advertising partners may also provide us with aggregate, but not individual, reports that will tell us how many ads were presented and clicked upon at our Platform.

3. Cookies

Depending on how you use our Platform, we may store cookies on your computer in order to collect certain aggregate data about our users and to customise certain aspects of your specific user experience. A cookie is a small data text film which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalised information, such as your IP address, browser type, the server your computer is logged onto, the area code and postcode associated with your server, and your first name to welcome you back to our Platform. We may use cookies to perform tasks such as: monitoring aggregate Platform usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you set, and personalising the Services we make available to you. However, we do not use cookies to track your browsing behaviours.

We may also use an outside advertising partner to display banner advertisements on our platform. As part of their service, they will place a separate cookie on your computer. We will not provide any third-party advertising partners with an of your PII or information about your purchases. We and our third-party ad server will collect and use Aggregate Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and postcode associated with your server and whether you responded to a particular ad. Other advertisers may also place banner ads on out Platform in the same manner as above, but we will not disclose any PII to them.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Platform may not function properly it you elect to disable cookies.

4. Release of Information

We will not sell, trade, or rent your PII to others. We do provide some of our product and service offerings through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective Platforms, or to deliver products or services to you. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Platform; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.

We will encourage our Service Partners to adopt and promote strong privacy policies. However, the use of your PII by our Service partners is governed the respective privacy policies of those providers, and is not subject to our control. Except as other discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other Platforms accessible through this Platform, including our Advertising and Service Partners, have their own privacy policies and data collection, use and disclosure practises. Please consult each Platform’s privacy Policy. We are not responsible for the policies or practices of third parties.

Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

We may also provide Aggregate Information about our customers’ sales, traffic patterns, and related Platform information to third party advertisers, but these statistics do not include any Personally Identifiable Information.

5. User Choices on Collection and Use of Information

We may, from time to time, send you email regarding new products and services that we feel may interest you. In additions, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally send you direct or electronic mail about products and services that may be of interest to you. Only our (or agents working on behalf of us and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by accessing your account online editing your account information to no longer receive such offers and mailings.

You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Platform may not work properly in your case.

8. Miscellaneous

You must be at least 18 years old to have permission to use this Platform. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors.

You should also be aware that when Personal Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) in the discussion forums or other public areas on this Platform, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Platform Terms and Conditions of Use Agreement for our Platform Conduct policies. LINK TO TERMS AND CONDITIONS

If you have any questions, concerns or inquiries about our Privacy Policy or our privacy practices, please contact us at: Hello@yoga-factory.co.uk

Updated: October, 2021